儿童保护:澳大利亚“儿童求助热线”服务经验及启示

Child Protection: Experience and Enlightenment on Kids Helpline Service in Australia

澳大利亚始于20世纪90年代的儿童求助热线服务,是处理历史遗留问题和推行儿童保护政策等因素共同作用的产物。历经近30年,KHL服务逐步形成了基于儿童不同需求的三级干预模式,具有以下特点:不断扩展服务对象和服务区域,实现“不限人”“不限地”“不限时”的跨时空保护;丰富服务内容,提供风险预防、风险处置和风险善后等一站式保护;拓展儿童保护路径,实现儿童保护工作全方位,无死角;多方整合资源,建立较强的服务保障体系,为儿童提供全方位、多角度的系统化服务网络。KHL服务在明确儿童保护边界,丰富儿童保护内容、培养儿童保护专业力量,提供专业化服务、吸引儿童保护社会力量,构建儿童保护多方支持体系等方面,为我国儿童保护工作提供了有益借鉴。

Kids Helpline Service,which began from the 1990s,is a product of the combined effects of dealing with historical issues and implementing child protection policies.After nearly 30 years,KHL services has gradually formed into a three-level intervention model based on children’s different needs.The service has the following characteristics,continuously expanding service objects and service areas,to achieve unlimited time and space protection,enriching service content,providing one-stop protection,such as risk prevention,risk treatment,and risk rehabilitation,expanding the child protection paths to achieve all-round protection for children and integrating resources to establish a strong service guarantee system and provide children with a comprehensive and multi-angle systemized service network.KHL services provide a useful reference for our country’s child protection work in terms of clearing child protection boundaries,enriching child protection content,cultivating child protection expertise,providing specialized services,attracting child protection social forces,and building child protection multi-party support systems.