8Buchan J. Evaluating the benefits of a clinical ladder for nursing staff: an international review[J]. Int J Nurs Stud, 1999,36(2) : 137-144.
9Laschinger H S, Hall L M, Pedersen C, et al. A psycho- metric analysis of the patient satisfaction with nursing care quality questionnaire: an actionable approach to measuring patient satisfaetion [J]. J Nurs Care Qual, 2005,20(3), 220-230.