新型冠状病毒肺炎疫情不同阶段心理援助热线来电情况分析

Telephone Information of Psychological Assistance Hotlines at Different Stages of Corona Virus Disease 2019

目的分析郑州市第九人民医院新型冠状病毒肺炎(简称“新冠肺炎”)热线来电的数据、内容、咨询技术,总结疫情不同阶段公众的心理特点。方法将2020年1月25日至4月8日疫情防控期间郑州市第九人民医院新冠肺炎热线进行编码后,使用Excel进行量化分析。结果新冠肺炎疫情的不同阶段(疫情暴发期、疫情平稳期和疫情衰退期),电话数量、内容和咨询技术都发生了变化。结论有关部门应继续重视和储备心理热线,以更好地发挥热线心理危机干预作用。

Objective To analyze the data,content and consulting technology of corona virus disease 2019(COVID-19)from psychological assistance hotlines in Ninth People’s Hospital of Zhengzhou to summarize the psychological characteristics of the public at different stages of COVID-19.Methods The COVID-19 hotlines of Ninth People’s Hospital of Zhengzhou during the epidemic prevention and control from January 25 to April 8,2020 were encoded,and Excel was used for quantitative analysis.Results At different stages of COVID-19(outbreak period,stationary period and declining period),the number of telephones,content and consulting technology had changed.Conclusion The relevant departments should continue to pay attention to and reserve the psychological hotlines in order to better play the role of hotline psychological crisis intervention.