智能化管理统筹系统对智慧门诊建设必要性的探讨

Discussion on the necessity of intelligent management system for the construction of intelligent outpatient clinic

门诊是公立医院改革的窗口,医院智慧门诊建设为解决大医院人满为患注入了新的活力。笔者认为智慧门诊建设在提高服务质量、提升患者就医体验的同时,也暴露出一些需要改进的问题。为进一步探索用技术消除患者就医的繁琐和医院内的服务壁垒、让就诊过程更加简单、更加智慧,笔者探讨了用身份证件关联虚拟就诊卡、用智能化门诊服务统筹管理系统实现诊间检查项目智慧预约、门诊导航与智能化门诊服务关联等措施,使智慧门诊服务更加人性化和规范、更加优质。

Outpatient clinics are the window for the reform of public hospitals,and the construction of intelligent outpatient clinics in hospitals has injected new vitality into solving overcrowding in large hospitals.The author believes that while the construction of smart outpatient clinics improves service quality and patients'experience in seeking medical treatment,it also exposes some problems that need improvement.In order to further explore the use of technology to eliminate the cumbersome medical treatment of patients and the service barriers in the hospital,to make the medical treatment process simpler and smarter,the author explored the use of ID cards to associate virtual medical cards and intelligent outpatient service management systems to implement inter-office inspection projects Measures such as smart appointments,outpatient navigation,and smart outpatient service associations make smart outpatient services more user-friendly,standardized,and better.