“互联网+政务服务”背景下的地方政务APP建设研究——以长沙市为例

Research on Local Government APP Construction under the Background of"Internet+Government Service"——Changsha for Example

政务APP融合了政务微博、微信便捷性与政府网站聚合性优势,是推进"互联网+政务服务"工作的重要工具。以长沙市为例,从政府端、用户端、APP架构三大方向,从内容更新、办事效率、互动回应等维度,调查分析地方政务APP的建设现状,发现存在盲目开发、形式主义严重、安全性能差、应用"僵尸化"等问题。"互联网+政务服务"背景下,地方政务APP需要从建设、应用和管理层面全面发力,创新政务服务方式,提升政务服务水平。

Government affairs APP combines the advantages of government microblog,WeChat convenience and government website aggregation,which is an important tool to promote the work of"Internet+government affairs service".Taking Changsha city as an example,from the three directions of government,user and APP architecture,and from the dimensions of content update,service efficiency and interactive response,the current situation of local government APP construction was investigated and analyzed,and problems such as blind development,serious formalism,poor security performance and zombification of application were found.Under the background of"Internet+government services",local government APPs need to make full efforts from the construction,application and management levels,innovate the way of government services and improve the level of government services.