南京市某医院“互联网+护理服务”信息平台的构建

Construction of the"Internet+Nursing Service"platform of a hospital in Nanjing

目的:研发“互联网+护理服务”信息平台。方法:以互联网为载体,以O2O模式为实施路径,基于J2EE平台,采用Java编程语言和服务器端Java技术开发“互联网+护理服务”信息平台。采用量性数据和访谈结果相结合对21名患者端用户和4名护士就平台使用情况进行评价。结果:被调查的21名患者通过患者端注册平均时间为(3.21±0.78)min,9名预约“互联网+护理服务”的患者对服务满意度评价为100%。通过访谈用户体验,患者与护士对平台操作的便捷性、界面的专业性与设计感、流程的可操作性等均感到满意。结论:“互联网+护理服务”信息平台的构建基于政策导向与患者需求,以服务安全为核心,具有较好的适用性与易用性,为“互联网+护理服务”的运行提供借鉴。

Objective:To design and develop an"Internet + Nursing Service"platform.Methods:Using the internet as the carrier and the"O2O"model as the functional pathway,we applied the Java programming language and server-side Java technology to develop the platform.We collected information from 21 clients and 4 nurses through quantitative and qualitative methods to evaluate the application of the platform.Results:The average registration time among 21 clients was(3.21±0.78)minutes,the satisfaction rating for the service among 9 patients who booked online/offline services was 100%.Both patients and nurses were satisfied with the platform in terms of its operational convenience,professional interface and practical procedure.Conclusion:The"Internet + Nursing Service"platform was constructed with approaches incorporating policy orientation and patient needs,and considered safety as the central component.It showed merits in its applicability and simplicity,and provided a reference for exploring the operating mechanism of nursing services under the context of"Internet + Nursing Service".