主管教练对员工问题解决的条件过程影响机制

The Mechanism of Supervisory Coaching Behavior on Employee Problem-Solving:A Conditional Process Model

构建创新驱动型组织对问题解决提出了新的要求和挑战,如何瞄准方向,最大程度培育员工问题解决能力是学界持续热议的重要话题之一。基于目标路径领导理论构建一个条件过程模型,旨在解释主管教练行为对员工问题解决的影响效果、内在机制和作用条件。运用受约束的非线性模型等方法对252份领导与员工配对的问卷数据进行分析,结果发现:主管教练行为对员工问题解决存在正向影响作用,积极心境在主管教练行为与问题解决的关系中扮演完全中介作用角色,工作复杂性在主管教练行为对问题解决的影响过程中起调节作用。研究结论深化了对主管教练行为影响员工问题解决的内在机制认知,丰富了工作复杂性的情境效力范围研究,为从积极心境视角有效驱动员工问题解决提供新思路和实践启示。

Based on the path-goal leadership theory that plays the role of epistemology,this paper constructs a moderated mediating effect model to explain the internal mechanism and conditions of the effect of supervisory coaching behavior on employee problem solving.A constrained nonlinear model and other methods were used to analyze the data of 252 leader-employee paired questionnaires,the results showed as follows:the supervisory coaching behavior has a positive effect on employee problem solving,positive mood plays a fully mediating role in the relationship between supervisory coaching behavior and problem-solving,job complexity plays a moderating role in the process of supervisory coaching behavior affecting problem-solving.The conclusions not only deepen the cognition of the mediating mechanism of the manager s behavior affecting employee problem-solving,but also enrich the study of the situational effectiveness scope of job complexity,providing new ideas and practical enlightenment for effectively promoting employee problem-solving from the perspective of individual positive mood.