基于满意度分析与评价的新冠肺炎定点医院餐饮服务提升策略研究——以武汉雷神山医院为例

Study on the Improvement Strategy of Catering Service in COVID-19 Designated Hospitals Based on Satisfaction Analysis and Evaluation:Taking Leishenshan Hospital as an Example

新型冠状病毒肺炎疫情暴发以来,为防止疾病交叉感染和传播,武汉市开放了多家集中收治医院,各地医务人员前往武汉驰援。如何保障一线人员的餐饮服务与需求是医院后勤保障工作中的重点,满意度调查是餐饮服务测评中的重要组成部分。以武汉雷神山医院为例,在提升医务人员餐饮服务满意度上开展了积极的探索与实践,为突发公共卫生事件应急餐饮保障服务的优化提供可借鉴的管理策略和经验。

Since the outbreak of the new coronavirus,in order to prevent the cross-infection and spread of the disease,Wuhan has established a number of centralized hospitals,and medical staff all over the country went to Wuhan for assistance.How to safeguard frontline staff of food and beverage service and the demand is key in the hospital logistics work.Satisfaction survey is an important part of food and beverage service evaluation.Taking Leishenshan Hospital in Wuhan as an example,it carried out active exploration and practice in improving the catering service satisfaction of medical staff,providing management strategies and experiences for the optimization of catering service in public health emergencies.