基于公共价值的公共图书馆读者满意度研究——以江西省为例

Research on the satisfaction degree of public library readers based on public value-taking Jiangxi province as an example

公共图书馆读者满意度的高低对一个地区文化体系的发展以及和谐社会的形成有重要影响。文章采用问卷调查为研究方法,对江西省41所公共图书馆的读者进行调研,基于公共价值理论的战略三角模型,选取结果、服务和信任3个维度构建了公共图书馆读者满意度结构方程模型。结果表明,这3个维度均对读者满意度有正向影响。由此提出了创新服务理念、完善信息资源以及构建良好的"馆读"关系等建议来提高读者满意度,进而实现公共价值。

The satisfaction degree of public library readers has significant influence on the development of a regional cultural system and the formation of a harmonious society.This paper conducts a questionnaire survey among the readers of 41 public libraries in Jiangxi province.Based on the strategic triangle model of public value theory,the structural equation model of the satisfaction degree of public library readers is constructed by selecting the three dimensions of result,service and trust.The results show that the three dimensions all have a positive impact on reader satisfaction degree.Therefore,some suggestions are put forward such as innovating service concept,improving information resources and constructing good"library reading"relationship to improve reader satisfaction degree and realize the public value of public library.