基于用户感知价值理论的居家养老娱乐服务设计研究

Entertainment Service Design of Home-based Elderly Care Based on User Perceived Value Theory

居家养老模式已成为现阶段最普遍的养老方式,如何满足老年人这一特定群体特殊的情感需求成为提升老年人居家养老体验的关键。探寻适合居家养老模式下老年群体的社区娱乐服务,填补老年人群的情感缺口,是满足其情感需求的方式之一。针对居家养老模式下老年群体的情感需求进行分析,提出满足老年人情感需求的社区娱乐服务设计优化方案。运用服务设计思维,刻画居家养老模式下老年人的娱乐需求,结合调查问卷方式获得天津某社区老年群体对娱乐服务的期望与评价数值,基于用户感知价值理论,计算感知效用函数,并建立服务设计优化模型。通过上述方法,建立社区娱乐活动的服务设计优化方案,提升老年群体居家养老娱乐服务体验,为居家养老服务体系优化设计提供新的参考。

Home-based elderly care model has become the most common way of providing care for the elderly at the present stage.How to meet the special emotional needs of this specific group of elderly people has become the key to improving the home-based care experience of the elderly.Therefore,exploring community entertainment services suitable for the elderly under home-based elderly care model and filling the emotional gap of the elderly are one of the ways to meet the emotional needs of the elderly.According to the analysis on the emotional needs of the elderly under home-based elderly care model,the community entertainment service design optimization plan that meets the emotional needs of the elderly is proposed.Service design thinking is used to describe the entertainment needs of the elderly under home-based elderly care model,and the questionnaire method is combined to obtain the expectations and evaluation values of entertainment services for the elderly in a certain community in Tianjin.Based on the user􀆳s perceived value theory,the perceived utility function is calculated and the service design optimization model is established.Through the above methods,the optimization plan for the service design of community entertainment activities is established to enhance the“home-based elderly care”entertainment service experience of the elderly,and provide a new reference for the optimization design of the“home-based elderly care”service system.