面向突发公共卫生事件的大学图书馆应急服务研究——基于我国137家“双一流”大学图书馆网络平台的调查

Research on Academic Libraries Emergency Services for Public Health Emergencies--A Survey on the Library Portals of 137“Double First-class”Academic Libraries in China

突发公共卫生事件中如何开展应急服务是大学图书馆目前亟待解决的重要问题。由此,本研究构建了面向突发公共卫生事件的应急服务体系,基于这一体系,采用网站访问、社交媒体访问、内容分析等方式,对我国137家“双一流”大学图书馆进行调研,了解疫情信息发布、校外电子资源访问途径、免费电子资源整合、远程参考咨询服务、线上学科服务、“无接触”纸质文献传递等应急服务情况,提出大学图书馆提升应急服务水平的具体对策:提供应急信息服务,优化数字资源服务,完善参考咨询服务,加强教育培训服务,落实应急响应管理,实施社会救灾支援,注重可持续发展。

How to carry out emergency services in public health emergencies is an important issue that academic libraries need to solve urgently.Therefore,this research constructs an emergency service system for public health emergencies.Based on this system,this article summarized the situation through surveys on 137“Double First-class”academic libraries in China by means of website visit,social media visit and content analysis on aspects of COVID-19 information release,off-campus access to electronic resources,open access electronic resource integration,remote reference services,online subject services,and non-contact paper document delivery services of these libraries.And then it proposes specific countermeasures for academic libraries to improve the level of emergency services,such as providing emergency information services,optimizing digital resource services,improving reference service,strengthening education and training services,implementing emergency response management,carrying out social disaster relief support,and attaching importance to sustainable development.