基于DEMATEL-ISM法的签派放行中人为因素影响建模研究

Analysis on the Influence of Human Factors on Dispatch Release Based on DEMATEL-ISM

签派放行工作作为航空公司运行管理的中枢,其安全水平对航空安全起着决定性作用,运用DEMATEL-ISM法对签派放行中人为因素影响进行建模分析。首先,基于已有研究并与专家讨论构建签派放行中人为因素体系。接着求出各因素之间相互影响关系,划分因素体系层次结构。最后提出改进建议。结果表明规章管理制度与教育培训为本质致因因素,且与企业理念同为关键因素,在因素体系中既与其他因素较为密切的联系且影响着其他因素,又有较高的重要程度。

As the center of airline operation and management,dispatch release work plays a decisive role in aviation safety.This paper used DEMATEL-ISM method to model and analyze the influence of human factors in dispatch release.Firstly,based on the existing research and discussion with experts,the human factors system in dispatch release was constructed.Then the relationship between the factors was found out and the hierarchical structure of the factor system was divided.Finally,put forward suggestions for improvement.The results show that rules and regulations and education and training are essential factors,and the key factors are the same as enterprise philosophy.In the factor system,they are closely related to other factors and affect other factors,and have a higher degree of importance.