国际连锁品牌酒店实习生“文化休克”案例调查与分析

An Investigation and Analysis of Culture Shock among Interns of International Hotel Chains

当人们从熟悉的环境进入一个新的环境学习或者工作时,都会经历一个不同程度的文化差异感受的冲击,这种冲击被称为“文化休克”。“文化休克”存在于跨文化交际中,哪里有文化间的交流,哪里就有“文化休克”。通过调查某本科院校酒店专业学生在国际连锁品牌酒店实习期间经历的“文化休克”,发现实习生在对客时体验的休克主要来源于四个方面,即生活习惯冲突、餐饮习俗冲突、时间观念冲突和空间观念冲突。

Moving from the familiar environment to a new one for study or work,people will experience a certain degree of shock which happens whenever you encounter culture differences.The experience is called Culture Shock.Where there is intercultural communication,there is Culture Shock.By investigating Culture Shock experienced by hotel students in an undergraduate college during their internship at international hotel chains,it is found that the shock of interns’experience in service comes from four main sources:conflict of living habits,conflict of dining customs,conflict of concept about time and space.