互联网医院医生调度管理改善路径探讨

Discussions on the improvement path of physician scheduling capacity in Internet hospitals

互联网医院的出现,在优化资源配置、降低就医成本的同时,也给医生调度带来了挑战。其突出表现在医生服务渠道的多样化和医生服务时间的碎片化所带来的医生能力配置困难,以及海量信息带来的患者选择医生困难。作者在分析互联网医院医生管理现状的基础上,依据医疗运作管理理论,基于数据驱动视角,从服务渠道协调、医生短期服务能力设计和医患信息智能匹配角度提出了改善路径。

Advent of Internet hospitals has optimized resource allocation and reduced cost of medical services,yet it also brought along challenges to physicians scheduling.The challenges are found mostly in two aspects.First,diversified service channels of physicians and fragmentation of their service time,result in the difficulty of physicians scheduling,and secondly,massive information as faced by patients causes confusion for them in selection of appropriate physicians.Based on analysis of the present physician management in Internet hospitals and theories of healthcare operations,this paper proposed an improvement path from the perspectives of data-driven,service channel coordination,short-term service capability design and intelligent matching of physician-patient information.