危机政策阙如视域下政府信任修复策略研究——基于中美疫情防控的阶段性比照

Research on the Government Trust Restoration Strategy from the Perspective of Crisis Policy Absence——A Comparative Study of the Epidemic Prevention and Control Between China and the United States

新型冠状病毒疫情的肆虐使得全球各国都进入了战备状态,与此同时不同国家的选择差异也造成了公民与政府之间的信任关系潜移默化地发生了改变。对中美两国的疫情防控与应对进行比照,基于多源流模型建立政府信任的具体研究框架进行分析,笔者得出政府信任在危机政策阙如视域下受到危机严重程度、政府公共政策、公众普遍认知、社会舆论导向以及行政执法方式五种诱因的影响;通过探究诱发政府信任危机不同因素间的关系,对危机突发后因公共政策的缺失而造成的政府信任危机修复提出建设性意见。

The outbreak of the novel coronavirus pneumonia has made the world in combat readiness.Meanwhile,the differences in the choice of countries have caused a subtle change in the trust relationship between citizens and the government.This paper compares the epidemic prevention and control and response between China and the United States,analyzes the specific research framework of establishing government trust based on the multi-source flow model,and concludes that government trust is affected by five incentives,namely,the severity of the crisis,the government’s public policy,the general public awareness,the guidance of public opinion and the administrative law enforcement.By exploring the relationship between different factors that induce the government trust crisis,this paper puts forward constructive suggestions on the restoration of the government trust crisis caused by the lack of public policy after the crisis.