服务型领导对员工社区公民行为的影响:心理授权的作用

Servant Leadership and Employee Community Citizenship Behavior:Examining the Roles of Psychological Empowerment

企业的可持续发展不仅要提升企业内在的竞争力,更要惠及周边,带动其所在区域的经济、文化建设和发展,发挥区域辐射的重要作用,产生广泛的社会效益。当员工感知到服务型领导时,会促进员工表现出社区公民行为,服务型领导与员工社区公民行为显著正相关。当服务型领导展现服务行为时,能有效激发员工心理授权,并将服务意识和行为方式传递下去,即服务型领导可以透过强化心理授权来增加员工社区公民行为,心理授权在服务型领导和员工社区公民行为之间起中介作用。

The sustainable development of enterprises should not only enhance the internal competitiveness of enterprises,but also benefit the surrounding areas,drive the economic and cultural construction and development of the region where the enterprises are located,and produce extensive social benefits. When employees perceive servant leadership,they will show community citizenship behavior,which means that servant leadership is significantly positively correlated with employees’ community citizenship behavior. When service-oriented leaders show service behavior,they can effectively stimulate employees’ psychological empowerment and pass on the service consciousness and behavior mode. In other words,servant leadership can increase employees’ community citizenship behavior by strengthening psychological empowerment,which plays an intermediary role between servant leadership and employees’ community citizenship behavior.