PDCA循环法改进呼叫铃应答及时性的效果观察

Effect of PDCA cycle method for improving timeliness of call bell response

目的探讨PDCA循环法持续改进对呼叫铃应答及时性的意义。方法选取2019年10月20日至22日到病房调查173住院人次,共响铃839次,用PDCA循环法对呼叫铃应答不及时进行改进,经制定改善计划(P)、实施(D)、检查(C)和处理步骤(A)。选取2019年11月22日至24日调查203住院人次,共响铃725次,对改进前后科室呼叫铃应答时间及患者满意度进行比较。结果改进前后呼叫铃应答的合格率从62.69%,上升至89.24%,差异有统计学意义(P<0.05);改进前后科室呼叫铃应答满意度从82.08%,上升至96.06%,差异有统计学意义(P<0.05)。结论PDCA循环法能缩短呼叫铃应答时间,提高患者满意度,提升医疗护理质量。

Objective To explore the significance of PDCA cycle method for continuous improvement of timeliness of call bell response.Methods The PDCA cycle method was used to improve the untimely response of the call bell.From October 20 to 22,2019,173 inpatients were investigated in the wards,and a total of 839 bell rings were made.According to the Plan,Do,Check,and Action,203 hospitalizations were investigated and the bells rang 725 times from November 22 to 24,2019.The call bell response times and patient satisfaction before and after the improvement were compared.Results The qualified rate of call bell response increased from 62.69%to 89.24%,and the satisfaction from 82.08%to 96.06%,with statistical differences(both P<0.05).Conclusion PDCA cycle method can shorten the call bell response time,improve patient satisfaction and the quality of medical care.