用户友好型政府:互联网如何重塑国家与社会关系

User-friendly Government:How the Internet Reshapes the Relationship between the State and the Society

互联网技术同步实现了对社会的“赋权”与对政府的“赋能”,这一看似矛盾的结果的实现值得思考。基于上海的案例研究发现互联网对国家与社会关系的影响经历了不同阶段。在微博和业主论坛时代,草根意见领袖崛起,成为基层政府不得不重视的社会力量;在微信时代,草根意见领袖式微,基层政府通过政务公众号和微信群与群众发生直接联系,网络技术成为精细化管理的工具。基层政府由回应型政府向用户友好型政府转变,从注重诉求回应与公共协商转向注重需求管理与精细化管理。

Internet technology’s having“empowered”both the society and the government,a seemingly contradictory result,is worth a reflection.Such empowerment,a case study in Shanghai tells,has experienced different stages:in the era of micro-blog and owners forum,the rise of grassroots opinion leaders has made them a social force that cannot be ignored by grassroots government;in the WeChat era,the government directly gets contact with the masses,with a decline of grassroots opinion leaders,through the official account and WeChat group,a change which has endowed Network technology a role for meticulous management.The grass-roots government,accordingly,has made a shift,from responsive to user-friendly,and experienced a change of focus,from demand response and public consultation to demand management and refined management.