公共危机治理中的数字政务应用和社会参与

The Application of Digital Government and Social Participation in the Management of Public Crisis

数字政务应用对社会进行“技术赋权”,促进了公众的社会参与,有利于公众和政府协同共治的社会治理格局出现。根据公众对线上各种数字政务应用的使用习惯,运用潜类别分析的方法,研究识别出4类对数字政务应用的使用接受程度高低有差的使用者积极使用者、普通使用者、传统使用者、消极使用者。研究发现这4类使用者不仅在性别、年龄、学历和职业上存在着明显的差异,在此次新冠肺炎疫情危机中,4类使用者中对数字政务应用的使用接受度越高的群体,他们为“抗疫”事业“出力”和“出钱”的行动与意愿也更加积极;公众对数字政务应用的使用接受程度也影响着他们自身对数字政务应用社会治理效果的认可。鉴于此,政府应当积极推动数字政务应用在公众中的普及和使用。

The application of digital government empowers society from the perspective of technology,promotes public participation in society,so it is conducive to enable the public and the government to collaborate and govern the society together.According to the public’s usage habits of various online digital government applications,with latent class analysis,the study identified four types of users with different level of acceptance of digital government applications,namely,active users,ordinary users,and traditional users,and passive users.The study found that these four types of users have obvious differences in gender,age,education,and occupation;in the current COVID-19 crisis,among the four types of users,the groups that are more receptive to the use of digital government applications,their actions and willingness to provide help and donate for the anti-epidemic initiative are more active;the level of public’s acceptance of the use of digital government applications also influences their own recognition of the social governance effects via digital government applications.Based on the conclusion mentioned above,the government should actively promote the popularization and use of digital government applications among the public.