政府购买社会工作服务绩效评估指标体系的构建与应用研究

Establishment and Application of Government Purchase of Social Work Services Performance Evaluation Index System

随着政府职能转变和服务型政府建设的推进,政府购买社会工作服务绩效评估成为研究的热点。首先通过识别政府购买社会工作服务利益相关者构建准目标层;其次从确定型利益相关者的利益要求出发设计准则层;再次对已有的理论和实践成果进行频度统计,建立方案层,并采用专家咨询法和隶属度分析法对指标体系进行筛选和调整;最后运用模糊层次分析法为各层次指标赋权,形成政府购买社会工作服务绩效评估指标体系。采取深度访谈与问卷调查结合的方式,以武汉市为案例对指标体系进行了应用研究。

Along with the change of government functions and the advancement of building a service-oriented government,study on government purchase of social work services have attracted academic attention.Firstly,the target hierarchy of the index system is constructed by identifying stakeholders in government purchase of social work services.Secondly,the criterion hierarchy of the index system is established on the basis of interest requirements of determined stakeholders.Thirdly,based on frequency of statistics of domestic and foreign existing theoretical results and practical results of government purchase of social work services,the project hierarchy of index system is established.Then using the method of expert consultation and membership analysis to select and adjust index system.Finally,the fuzzy analytic hierarchy process is used to empower the indicators,a index system is formed.This paper using the method of in-depth interview and questionnaire survey conducts an empirical study in Wuhan.