4Riesenberg LA, Leiaech J, Little BW. Systematic review of hand off mnemonies literature[J]. Am J Med Qual,2009,24(3) :196 - 204.
5Miller K, Riley F, Avis S. Identifying key nursing and team behav louts to achieve high reliability[J]. Journal of Nursing Manage ment,2009,17 (2):247-255.
6Kathleen MH, Staei S, John W. SBAR - A shared mental model for improving communication between clinicians[J]. Journal on Quality and Patient Safety, 2006,32 (3):167 - 175.
7Leonard M, Graham S, Bonaeun D. The human factor: The criti- calim portance of effective team work and communication in pro- viding safe care[J]. Qual Saf Health Care, 2004,13 : 185 - 190.
