摘要
从服务设计理念出发,针对定制家居经销商和设计师面临的困境,提出可能的解决方案,为定制家具企业和设计师提供一定的参考。总结定制家具设计、销售与管理中出现的问题并分析其原因,在定制家具设计服务系统中引入同理心思维。“同理心”思维的应用体现在设计师洞察顾客的需求和期待;企业管理者体会员工的处境和情感;导购感知顾客的情绪和体验等方面。文章提出了转变思维、价值共创,储备人才、持续学习,提高素质、增强信任的解决途径。
Based on the concept of service design,this paper puts forward possible solutions to the difficulties faced by customized furniture dealers and designers,so as to provide certain reference for customized furniture enterprises and designers.summarize the problems in the design,sales and management of customized furniture and analyze the reasons.Introduce empathy thinking into the customized furniture design service system.The application of"Empathy"thinking is embodied in the following aspects:designers'insight into customers'needs and expectations;managers'understanding of employees'situation and emotions;shopping guide's perception of customers'emotions and experiences.This paper puts forward the solutions of changing thinking,co-creating value,reserving talents,continuous learning,improving quality and enhancing trust.
出处
《设计》
2020年第23期123-125,共3页
Design
基金
江苏省2020年度高校哲学社会科学研究一般项目(2020SJA2107)
镇江高专2019年青年专项课题(GZQNZX201902)
镇江高专2019年教学改革项目(2019YB013)。
关键词
同理心
设计
定制
家具
服务
Empathy
Design
Customization
Furniture
Service
