应用产品思维探索保洁人员医院感染防控知识培训

Product thinking as applied in designing the training model of hospital infection knowledge for cleaning staff of hospitals

医院感染预防与控制(以下简称"院感防控")知识培训是院感防控工作的重要组成部分,其中对医院保洁人员的相关培训则是其中的重点和难点之一。作者应用产品思维理念设计了医院保洁人员院感防控知识培训模型。通过分析确认保洁员培训中存在的问题,通过访谈等方式确定培训目标,制定培训大纲及培训管理要求,采用图、文、视频和现场演示相结合的方式开展培训,最终达到保洁员对培训内容和形式有良好体验并有效掌握和运用院感知识的目的。期望此培训模型能为医院保洁人员的院感防控培训工作提供参考。

Nosocomial infection prevention and control(hereinafter referred to as"hospital infection prevention and control")knowledge training is an important part of hospital infection prevention and control work,making its training for hospital cleaning personnel a critical and difficult area.The authors applied product thinking concept to design the training model of hospital infection prevention and control knowledge for hospital cleaning staff.In analysis,they identified problems in their training,pinpointed existing problems,and developed training objectives through interview,along with training outlines and training management requirements.Approaches of pictures,texts,videos and on-site demonstrations were called into play in the training,eventually achieving the goal that cleaning staff satisfactorily accepted the training content and form,and effectively mastered and applied the knowledge of hospital infection in their work.It is expected that this training model can provide reference for the training of hospital cleaning staff in the prevention and control of infection in hospital.