CICARE联合HEART沟通模式在普通胃镜检查患者中的应用

Application of CICARE and HEART communication mode in patients undergoing ordinary gastroscopy

目的:探讨CICARE联合HEART沟通模式在普通胃镜检查患者中的应用效果。方法:将2019年9—12月来我院行普通胃镜检查的229例患者分为对照组和观察组。对照组采用常规沟通模式,观察组应用CICARE联合HEART沟通模式,比较两组患者紧张焦虑的情况、检查前沟通时间、入室检查时间、患者满意度、培训前后护士沟通能力的差异。结果:观察组患者紧张焦虑情况低于对照组,检查时间短于对照组,患者满意度高于对照组,培训后护士沟通能力高于培训前(P<0.05)。结论:CICARE联合HEART沟通模式有效减轻了患者紧张焦虑、恐惧心理,降低患者检查中的生理不适感,提高患者的依从性及配合度,有利于检查的顺利进行。护士沟通能力技巧的熟练掌握,有效提升了护患关系,提高患者满意度。

Objective:To explore the application value of CICARE combined with HEART communication mode in patients undergoing general gastroscopy.Methods:A total of 229 patients who came to our hospital for general gastroscopy from September 2019 to December 2019 were assigned as control group and observation group.CICARE combined with the HEART communication mode in the observation group,in contrast to the conventional communication mode in the control group,was applied to compare the tension and anxiety of the two groups of patients as well as the communication time before the examination,the time to enter the room for examination,the satisfaction of patients,and the communication ability of nurses before and after training.Results:In the observation group,patient’s tension and anxiety relieved while the examination time shortened and the nurses’communication ability after training was higher than before training(P<0.05).Conclusion:CICARE combined with HEART communication mode can effectively relieve the patient’s tension,anxiety and fear,reduce the patient’s physical discomfort during the examination and improve the patient’s compliance and cooperation,which is conducive to the smooth progress of the examination.The proficiency of nurses’communication skills effectively improves the nurse-patient relationship.