面向签派放行的航空公司航班放行品质评价指标研究

Research on Influence Factors of Airline Flight Release Quality for Dispatch Release

航班放行品质是航空公司签派放行工作的重要因素,提高航班放行品质有利于增强航空公司市场竞争力,节约运营成本。在从签派员能力、工作绩效考核、签派员工作负荷、签派员人为差错、航空公司安全绩效五个方面分析国内外航空公司航班放行品质研究的基础上,建立航班放行品质指标体系,利用层次分析法进行了权重计算,为提升航班放行品质提供了理论依据。

The quality of flight release is the key content for airline work.The improvement of flight release quality is helpful to enhancing the market competitiveness of airline companies and saving operating cost.This paper analyzes the quality of flight release of domestic and foreign airlines from five aspects,dispatch ability,work performance evaluation,dispatch workload,dispatch human error,and airline safety performance.On this basis,the flight release quality index system is established,in which analytic hierarchy process is applied to weight calculation so as to provide a theoretical basis for improving the quality of flight release.