信息化管理在电力企业客服中的应用

Application of Information Management in Customer Service of Electric Power Enterprises

基于电力企业客服中心的现状与现存问题,阐述客服信息化管理的创设目的和建设原则,包括维护电力客服信息库、知识组织与分类、提升系统的操作便捷性与功能性。

Based on the current situation and existing problems of power enterprise customer service center, this paper expounds the creation purpose and construction principle of customer service information management, including maintaining power customer service information database, knowledge organization and classification, and improving the operation convenience and functionality of the system.