持续质量改进在门诊“一医一患一诊室”管理中的应用

Application of Continuous Quality Improvement in the Management of "One Doctor,One Patient,One Consulting Room" in Outpatient Department

目的探讨持续质量改进在门诊“一医一患一诊室”管理中的应用效果。方法科内成立持续质量改进小组,选择提高“一医一患一诊室”执行率为主题,进行门诊就诊现况评估、分析,针对原因制定整改措施,实施后进行效果评价。结果进行持续质量改进后门诊“一医一患一诊室”执行率由原来的52.1%提高到87.5%.结论进行质量持续改进能有效提高门诊“一医一患一诊室”的执行率。

Objective To explore the application effect of continuous quality improvement(CQI) in the management of "one doctor, one patient, one consulting room" in outpatient department. Methods A continuous quality improvement team was set up in the Department, and the implementation rate of "one doctor, one patient,one consulting room" was selected as the theme to evaluate and analyze the current situation of outpatient treatment, thus to formulate rectification measures according to the causes, and evaluate the effect after implementation. Results After continuous quality improvement, the implementation rate of "one doctor, one patient, one consulting room" was increased from 52.1% to 87.5%. Conclusion Continuous quality improvement can effectively improve the implementation rate of "one doctor, one patient one consulting room".