北京市西城区基层全科医生工作满意度调查分析

Survey on job satisfaction among general practitioners in Beijing Xicheng district

为了解北京市西城区社区全科医生工作现况及满意度,采用横断面调查的方法,于2016年9—10月对北京市西城区15家社区卫生服务中心(站)的619名在岗全科医生进行问卷调查,内容包括人员基本情况,对工资收入、绩效考核、执业和办公环境、设备配备、职称晋升和培训等满意率,受尊重程度及希望改善的工作相关内容。结果显示,全科医生对工资收入、绩效考核、执业环境、办公环境、设备配置、职称晋升和培训等方面的综合满意率为80.0%(495/619)。其中,对工资收入的满意率最低(43.5%,269/619),对培训学习的满意率最高(94.3%,584/619)。全科医生认为受患者尊重的比例93.2%(577/619),受社会尊重比例为80.0%(495/619)。全科医生最希望改善的方面是提高个人收入(95.6%,592/619)和提高工作能力(44.3%,274/619)。提示在未来的医疗改革中,要尽可能提高全科医生与其工作价值相匹配的收入,进一步提高全科医生综合满意率,从而更好地为患者提供卫生服务。

During September to October 2016 a cross-section survey on job satisfaction of general practitioners(GPs)was conducted among 619 GPs who were randomly selected from 15 community health service centers/stations in Xicheng District of Beijing.The questionnaire used in the survey included items related to the satisfaction for salary,working environment,performance,equipment,performance assessment,professional promotion,training and respect degree;as well as the aspects that need to be improved.The overall satisfaction rate was 80.0%(495/619).The satisfaction of salary was the lowest(43.5%,269/619),while the satisfaction of training was the highest(94.3%,584/619).93.2%(577/619)and 80.0%(495/619)of the participants felt that they were respected by the patients.The most desired aspects need to be improved were to increase personal income(95.6%,592/619)and work ability(44.3%,274/619).The survey indicates that attention should be paid to increase the income of primary care GPs in the future heathcare reform.