工作场所社交媒体使用对员工工作绩效的影响:基于人际关系视角

Impact of Social Media Use on Employee Job Performance in Workplace:Based on the Perspective of Interpersonal Relationship

基于社会交换理论和分心冲突理论,本研究探讨了社交媒体使用对员工工作绩效影响的作用机制。通过"领导者–下属"配对的问卷调查法对147名员工进行调查,采用Bootstrap检验对模型中的多重中介效应进行检验。结果发现:(1)社交相关的社交媒体使用与员工工作绩效各维度间显著正相关;(2)社交相关的社交媒体使用对工作绩效不同维度的影响存在显著差异,通过增加人际信任对工作奉献和任务绩效产生影响,通过缓解关系冲突对人际促进和任务绩效产生影响。

Based on the social exchange theory and distracted conflict theory,the present study explored the internal mechanism of social media’s influence on employees’job performance.We recruited the sample of 147 supervisor-subordinate dyads in China.The multiple mediating effects were examined by Bootstrap analysis.The results showed that:1)socialization-oriented social media use was positively correlated with three dimensions of employees’job performance;2)socialization-oriented social media use significantly predicted each dimensions of job performance though different pathways.Specifically,socialization-oriented social media use indirectly predicted job dedication and task performance by increasing interpersonal trust;meanwhile,socializationoriented social media use predicted interpersonal promotion and task performance by alleviating relationship conflict.