智慧调解:智慧社会驱动“三调联动”机制创新的机遇与路向

Smart Mediation:the Opportunity and Way for Smart Society to Drive the Innovation of the Three Adjustable linkage Mechanism

建立健全人民调解、行政调解、司法调解联动工作体系是维护基层稳定、促进社会和谐的重要路径。受诸多因素影响,当前“三调联动”机制在化解社会矛盾中存在预见性有限、便捷性不足、耦合性不畅、精准性缺失和成本偏高等问题。智慧社会建设给“三调联动”机制创新带来了机遇,将新一代信息技术与“三调联动”机制结合有助于解决既有问题。智慧调解是“三调联动”机制创新的未来路向,包括人工线上调解和智能线上调解双轨模式。构建智慧调解应树立“三调联动”机制智慧化发展理念,整合三大调解资源组建社会矛盾调处中心,推动“三调联动”机制创新的设施建设,完善“三调联动”机制创新的制度体系。

Establishing and improving the linkage work system of people's mediation,administrative mediation,and judicial mediation is an important way to maintain grass-roots stability and promote social harmony.However,affected by many factors,the traditional three adjustable linkage mechanism has shortcomings in resolving social conflicts,such as insufficient predictability,delay in convenience,poor coupling,insufficient accuracy,and high cost.The rise of a smart society has brought opportunities for the innovation of the three adjustable linkage mechanism.Combining the traditional three adjustable linkage mechanism with a new generation of information technology can help overcome the existing shortcomings.Smart mediation is the future of three adjustable linkage mechanism innovation,which can be divided into a dual-track model of manual online mediation and intelligent online mediation.The construction of intelligent mediation needs to establish the intelligent development concept of mechanism,integrate the three major mediation resources to form a social contradiction mediation center,promote the three adjustable linkage mechanism innovation infrastructure construction,and improve the system of three adjustable linkage mechanism innovation.