辽宁省部分城市环卫工人组织支持与工作满意度关系

Relationship between organization support and job satisfaction among sanitation workers in Liaoning province:a cross-sectional study

目的分析辽宁省环卫工人组织支持感对工作满意度的影响,并探究环卫工人心理资本在组织支持感与工作满意度间的中介作用。方法于2018年6—8月,采用横断面研究方法,整群抽取辽宁省沈阳市、抚顺市、铁岭市1 342名环卫工人为研究对象,采用组织支持感问卷(Survey of Perceived Organizational Support,SPOS),工作满意度问卷(Minnesota Satisfaction Questionnaire,MSQ)和心理资本问卷(Psychological Capital Questionnaire,PCQ-24)进行调查,运用SPSS 17.0和AMOS 22.0软件进行数据分析。结果环卫工人组织支持感、工作满意度和心理资本总分分别为(32.75±6.15)、(56.29±7.21)和(86.34±7.40)分。组织支持感对工作满意度有正向预测作用,且结果具有统计学意义(β=0.497,P <0.01)。心理资本的自我效能、希望、韧性、乐观4个维度对工作满意度均有正向预测作用,且结果均有统计学意义(β=0.159、β=0.180、β=0.138、β=0.161,均P <0.01);心理资本在组织支持感和工作满意度间的中介效应为0.33,占总效应的49%。结论环卫工人组织支持感可正向影响工作满意度,心理资本在组织支持感和工作满意度之间起部分中介作用。

Objective To explore the impact of perceived organizational support on job satisfaction and mediating effect of psychological capital on the correlation between perceived organizational support and job satisfaction among sanitation workers.Methods With cluster sampling,we conducted a questionnaire survey among 1342 sanitation workers in three cities of Liaoning province during June-August 2018.Perceived Organizational Support(SPOS),the Minnesota Satisfaction Questionnaire(MSQ),and Psychological Capital Questionnaire(PCQ-24)were administered to the workers;SPSS 17.0 and AMOS 22.0 software were used in data analyses.Results For all the participants,the mean scores were 32.75±6.15 for perceived organizational support,56.29±7.21 for job satisfaction,and 86.34±7.40 for psychological capital.Perceived organizational support showed a positive predictive effect significantly on job satisfaction(β=0.497,P<0.01).The four dimensions(self-efficacy,hope,resiliency and optimism)of psychological capital had positive predictive effect significantly on job satisfaction,with the beta values of 0.159,0.180,0.138 and 0.161(P<0.01 for all),respectively.The standardized path coefficient for mediating effect of psychological capital on the correlation between perceived organizational support and job satisfaction was 0.33,accounting for 49%of the total effect.Conclusion Perceived organizational support can positively affect job satisfaction and psychological capital partially mediates the correlation between perceived organizational support and job satisfaction among sanitation workers.