儿科低年资护士护患沟通影响因素的现象学研究

A phenomenological study on influencing factors of nursing-patient communication of junior pediatric nurses

目的探讨儿科低年资护士与患儿家属沟通的影响因素,为进一步提高低年资护士的沟通能力提供依据。方法对10例儿科低年资护士进行半结构式访谈,应用Colaizzi现象学7步分析法分析资料,并应用NVivo10.0软件管理、发掘和查找文本数据。结果提炼出4个主题,包括自身因素、环境因素、相关培训欠缺、人力资源不足。结论儿科低年资护士护患沟通存在诸多影响因素,管理者应加以关注,通过针对性的培训、改善沟通环境等提高儿科低年资护士的沟通能力,从而提升护理质量和家属满意度。

Objective To explore the influencing factors of communication between pediatric junior nurses and parents of hospitalized children,and to provide basis for further improving the communication ability of junior nurses.Methods A semi-structured interview was conducted among 10 pediatric junior nurses.Colaizzi phenomenological seven-step analysis method was used to analyze the data.NVivo10.0 software was used to manage,excavate and search text data.Results Four themes were extracted,including self-factors,environmental factors,lack relevant training and lack of human resources.Conclusions There are many influencing factors in the communication between nurses and parents of hospitalized children.Managers should pay attention to them by targeted training and improving communication environment,the communication ability of junior nurses can be improved,so as to improve the quality of nursing and family satisfaction.