危机领导力的理论模型构建:基于中国机长刘传健案例的质性研究

Constructing the Conceptual Model of Crisis Leadership:A Qualitative Study Based on the Case of Chinese Flight Captain LIU Chuanjian

基于领导力的视角并围绕中国机长刘传健的典型案例,通过收集新闻媒体报道,以及对刘传健本人深度访谈、对管理人员访谈和对专业人员访谈共4类案例研究数据,采用经典扎根理论对转录后近29万字的案例资料进行编码,构建了危机领导力的概念和结构,最终提出了危机领导力六力(FLIGHT)模型,以此探索危机应对与管理的有效模式。研究结果发现,危机领导力包含6个维度:预警力、担当力、信念力、驾驭力、凝聚力和成长力。最后,将该模型同已有的危机管理模型进行了比较和分析,并讨论了研究结果的理论意义以及对危机中组织管理的实践启示。

From the perspective of leadership and around the typical case of Chinese flight captain LIU Chuanjian,the concept and structure of crisis leadership were constructed by collecting four types of case study data,including news media reports,in-depth interviews with LIU Chuanjian,interviews with managers,and interviews with airline pilots,with a total of 290000 transcribed words.Using the classical grounded theory,we constructed the concept and structure of crisis leadership,and further proposed the FLIGHT model of crisis leadership.We found that crisis leadership consisted of six dimensions:Foresee the Crisis,Load the Responsibility,Insist on the Faith,Govern the Situation,Head the People,and Thrive on Crisis.We also compared the flight model with the existent crisis management model,and discussed the theoretical contributions of this study and the implications for organizational management under the current crisis situation.