基于体验取样法的工间微休息对组织公民行为的影响研究

An Investigation on the Effect of Micro-Breaks on Organizational Citizenship Behavior Using Experience Sampling Method

采用体验取样法对调研员工进行5个连续工作日的追踪调查,最终获得620份数据,并基于此探讨4类工间微休息(放松活动、营养摄入、社交活动和娱乐认知活动)对组织公民行为的影响,以及这其中工作满意度的中介作用与工作要求的正向调节作用。研究结果表明:每日的放松活动、营养摄入和社交活动能够提升工作满意度,进而促进员工组织公民行为;工作要求强化了上述3类工间微休息活动与工作满意度的关系,以及上述3类工间微休息活动与组织公民行为之间经由工作满意度的间接效应,且在高工作要求下关系更强;娱乐认知活动对员工工作满意度、组织公民行为的影响不显著,且工作要求在此过程中不具有调节作用。

Using experience sampling method,124 employees were followed up for 5 consecutive working days,and 620 daily data were obtained finally.Based on these data,this study examines the effect of four types of micro-breaks(relaxation activities,nutrition-intake activities,socialization activities,cognitive activities)on organizational citizenship behavior as well as the mediating effect of job satisfaction and the moderating effect of job demand.The results of multi-level modeling show that relaxation activities,nutrition-intake activities,and socialization activities can promote job satisfaction,which in turn facilitates organizational citizenship behavior.Job demands strengthen the association of relaxation activities,nutrition-intake activities,and socialization activities with job satisfaction and the indirect effects of relaxation activities,nutrition-intake activities,socialization activities on organizational citizenship behavior via job satisfaction.Under the high job demand,the above relationships are stronger.However,the relationship among cognitive activities,job satisfaction,and organizational citizenship behavior is not supported.The job demands on the relationship between cognitive activities and job satisfaction have no moderating effect.