旅客共性心理下高铁站乘车流程优化设计研究

RESEARCH ON OPTIMIZATION DESIGN OF HIGH SPEED RAIL STATION PASSENGER FLOW UNDER THE COMMON PSYCHOLIGY OF PASSENGERS

通过对高铁站现有乘车流程研究分析,发现存在的问题与痛点,并提出一些相对合理的优化建议,为高铁站设计实践提供指导与方向。以高铁站旅客的共性心理为研究切入点,通过搜集与聚类旅客诉求反馈,对其与乘车流程之间的相关性进行分析,提炼两者关联要素以讨论可优化点。提出一种旅程数据监测APP设计方案,以期减少旅客缺少站内安全感的问题,另外,对站内设施服务效率低以及与旅客交互联系弱等不足之处提出优化建议。将旅客共性心理与乘车流程进行结合并寻找两者之间的联系,可为提升高铁站服务质量、旅客出行率以及旅客乘车体验提供一定案例参考,打造更加人性化的轨道交通出行服务站点。

To find out the existing problems and pain points through the research and analysis of the existing ride process of high-speed railway station,and put forward some relatively reasonable optimization suggestions,so as to provide guidance and direction for the design practice of high-speed railway station.Taking the common psychology of high-speed rail station passengers as the research starting point,through collecting and clustering the passenger demand feedback,the correlation between the demand feedback and the boarding process was analyzed,and the related elements were extracted to discuss the optimization points.A design scheme of journey data monitoring app is proposed to reduce the problem of passengers’lack of sense of security in the station.In addition,optimization suggestions are put forward for the deficiencies such as low service efficiency of station facilities and weak interaction with passengers.Combining the common psychology of passengers with the travel process and looking for the relationship between them can provide certain case reference for improving the service quality,passenger travel rate and passenger riding experience of high-speed rail station,and create a more humanized rail transit travel service station.