摘要
[目的/意义]研究应急情报服务价值共创过程,以揭示情报服务每一阶段的研究内容及核心问题,为应急情报服务价值共创、共赢及服务能力的提升服务。[研究设计/方法]以新冠疫情这一典型非常规突发事件为例,引入服务价值共创理论,建立应急情报服务价值共创过程体系,探究数据赋能影响应急情报服务价值共创的过程,进而构建数据赋能促进应急情报服务能力提升的过程模型。[结论/发现]应急情报服务价值共创同步于应急情报服务能力的提升过程,遵循“需求价值挖掘——服务价值涌现——服务价值升级”的螺旋式上升过程。[创新/价值]从数据赋能的视角研究应急情报服务价值共创过程,丰富数字化时代非常规突发事件的治理思路,也为应急情报服务流程的优化提供新的视角。
[Purpose/Significance]This paper aims to study the process of value co-creation of emergency intelligence service,which intends to reveal the research contents and core issues of each stage of intelligence service,and serve the value co-creation,win-win situation and ability improvement of emergency intelligence service.[Design/Methodology]Taking the COVID-19 epidemic as an example,this paper introduced the theory of service value co-creation,established a process system of value co-creation for emergency intelligence service,explored the process of data empowerment which has influence on the value co-creation of emergency intelligence service,and then constructed a process model for data empowerment to promote the improvement of emergency intelligence service capability.[Findings/Conclusion]The value co-creation of emergency intelligence service is synchronized with the process of emergency intelligence service ability improvement,which follows a spiral upward process of"demand value mining—service value emerging—service value upgrading".[Originality/Value]This paper has studied the value co-creation process of emergency intelligence service from the perspective of data empowerment,enriched the ideas of unconventional emergency governance in the digital era,and provided a new perspective for the optimization of emergency intelligence service process.
作者
王莉娜
胡广伟
刘建霞
WANG Lina;HU Guangwei;LIU Jianxia(不详)
出处
《图书情报知识》
CSSCI
北大核心
2021年第1期23-33,共11页
Documentation,Information & Knowledge
基金
国家自然科学基金面上项目“电子政务服务价值共创机制及实现模式实证研究”(71573117)
国家社会科学基金重大项目“大数据驱动的城乡社区服务体系精准化构建研究”(20&ZD154)的研究成果之一。
关键词
数据赋能
应急情报
情报服务
价值共创
新冠疫情
Data empowerment
Emergency intelligence
Intelligence service
Value co-creation
COVID-19 epidemic