基于Kano模型的个人防护口罩设计需求属性研究

Attribute Research of Personal Protective Mask Designing Demands Based on Kano Model

目的为提高个人防护口罩的易用性和舒适性,从用户的角度出发深入分析个人防护口罩的设计需求属性,针对性地为个人防护口罩的改进及开发提供实施方案。方法应用Kano模型对得到的个人防护口罩的设计需求信息进行属性初划分,并应用Better-Worse系数分析法对各设计需求项及类别的需求属性再划分,得到最终的Kano需求属性。结果在24项设计需求项中,期望型需求为7项,魅力型需求为4项,无差异型需求为11项,基本型需求为2项;在6项设计需求类别中,期望型需求为3项,魅力型需求为1项,无差异型需求为2项。结论通过对个人防护口罩设计需求的Kano属性分析,可准确把握用户角度的各设计需求及类别的重要性,为个人防护口罩的功能开发和改进设计提供侧重点,以提高用户对个人防护口罩的满意度及用户体验。

Objective In order to improve the usability and comfort of personal protective masks,this research analyzed the design demands of personal protective masks from the perspective of users,providing improvement and development for personal protective masks.Methods Based on Kano model,the design demands information of personal protective mask was divided into several attributes initially.Then the required attributes of each designing demand item and category were further divided by the Better-Worse coefficient analysis method to obtain the final Kano required attributes.Results Among the 24 design demands,7 items are One-Dimensional requirement,4 items are Attractive requirement,11 items are Indifference requirement and 2 items are Must-be requirement;of the 6 designing demand categories,3 items are One-Dimensional requirement,1 item is Attractive requirement,and 2 items are Indifference requirement.Conclusion With the Kano attribute analysis for the design demands of personal protective masks,researchers were able to learn the importance of various design demands and categories from the users perspective,providing emphasis on the function development and design improvement of personal protective masks,finally to boost users'satisfaction and better experience of personal protective masks.