基于知识可视化的医患诊疗信息沟通策略研究

Information Communication Strategy of Doctor-Patient Diagnosis and Treatment Based on Knowledge Visualization

目的研究知识可视化在医患沟通中的应用策略,以期提升医患沟通质量,缓解医患矛盾。方法首先通过用户调研总结提取沟通方式、沟通需求、知识差异和认知差异等导致医患沟通困难的四个关键问题;然后结合知识可视化的应用方式,以医患诊疗流程中的传递内容为基准,提出病历可视化模块、方案制定可视化模块、医疗知识动画模块、隐喻范式模块、病理3D可视化模块、非语言表达模块等六个可视化模块,形成基于知识可视化的医患沟通策略;最后指导医患沟通诊疗信息可视化APP设计,实现病情、医疗方案和治疗过程等信息简洁、直观、有效地传递,辅助医患有效沟通。结论本研究以冠心病医患沟通的可视化为实践案例,验证了相关可视化模块的可行性,为解决医患沟通问题提供了参考。

The work aims to study the application strategy of knowledge visualization in doctor-patient communication to improve doctor-patient communication quality and alleviate doctor-patient conflict.Firstly,four key problems that lead to the difficulty of doctor-patient communication were extracted through user survey and summary,including communication mode,communication needs,knowledge difference and cognitive difference.Then,combining with the application mode of knowledge visualization,six visualization modules of medical history visualization,diagnosis and treatment plan formulation visualization,medical knowledge animation,metaphor paradigm,pathology 3D visualization and non-linguistic expression were put forward based on the contents delivered in medical diagnosis and treatment to form doctor-patient communication strategy based on knowledge visualization.At last,the design of a doctor-patient communication and diagnosis and treatment information visualization APP was guided to realize concise,intuitive and effective transmission of disease,medical plan and treatment process and other information,and to facilitate the smooth communication between doctors and patients.The work takes the doctor-patient communication visualization of coronary heart disease as a practical case,verifies the feasibility of related visualization module,and provides a reference for solving doctor-patient communication problems.