银行业员工培训效果的结果层评估研究——以某银行为例

Result-Layer Evaluation of Banking Staff Training——one of the banks as an example

当今时代,全球知识经济正在迅猛发展,人力资源日渐成为企业的核心资源,人才的竞争成为市场竞争最核心的部分。银行是性质较为特殊的企业,员工每天都需要接触现金票据、重要空白凭证,因此培训显得尤为重要。本文主要基于柯克帕特里克四级评估模型,从结果层出发,利用某商业银行37个省分行2018年、2019年对公客户经理参加培训的数据,以及相应的绩效数据构建面板数据,建立经济模型来考察员工培训在多大程度上帮助企业提升了业绩,其隐含的逻辑就是通过考察培训对于企业绩效是否存在显著的正向影响,从而确定培训效果。实证结果表明,该银行的培训在较大程度上提升了银行的业绩,培训在结果层达到了较好的效果。

Nowadays,the global knowledge economy is developing rapidly.Human resources are gradually becoming the core resources of enterprises,and the competition for talents is becoming the core part of market competition.Banks are enterprises that are more special than other kinds of companies.The employees need to be exposed to cash,notes and important blank vouchers every day,so that their training seems more important.Based on Kirkpatrick assessment model,the empirical part of this paper mainly starts from the result-layer.It uses the data of public account managers participating in the training from 37 provincial branches of a commercial bank in 2018 and 2019 and the corresponding performance data to construct panel data,and establishes an economic model to examine the extent to which staff training has helped companies improve their performance.The hidden logic is to determine the training effect by examining whether training has a significant positive impact on business performance.The result shows that the bank's training has improved the bank's performance and has achieved great results.