国家治理现代化视角下政府数字协商的实证研究

An empirical study on government digital negotiation under the framework of national governance modernization

以人民网《地方领导留言板》数字协商平台上网民留言与政府回复资料与数据为例,对政府数字协商进行实证分析。通过研究发现:求助动机、咨询动机、建言动机、感谢动机、投诉动机构成网民参与数字协商的五种动机,这五种动机在一定条件下可互相转化;政府数字协商显著提升了协商空间的话语容量,并能通过云计算提炼形成民意的最大公约数;数字协商平台不仅构成社会潜在风险表达与释放的空间,而且可借助大数据技术建构国家治理的预警系统,实现政府注意力资源的科学配置。基于数字语言所建构的数字协商将民意嵌入国家治理体系,将哲学意义上的“主体间性”转化为广泛平等的协商实践,充分彰显了信息时代中国特色协商民主制度的生命力,有效提升了国家的治理能力。

The article takes as an example the information and data of Internet users’messages and government responses on the digital consultation platform of People’s Daily Online"Local Leaders’Message Board".An empirical analysis of government digital consultations finds that the motivation for seeking help,the motivation for consulting,the motivation for suggesting,the motivation for gratitude,and the motivation for complaining constitute netizens’five motivations.These five motives can be transformed into each other under certain conditions.Government digital negotiation has significantly increased the capacity of the negotiation space,and can be refined to form the greatest common divisor of public opinion through cloud computing.The digital negotiation platform not only constitutes a space for the expression and release of potential social risks,but also can use big data technology to further construct an early warning system for national governance and realize the scientific allocation of government attention resources.The digital negotiation based on digital language transforms the"inter-subjectivity"in the philosophical sense into extensive and equal negotiation practice,fully demonstrating the vitality of the deliberative democratic system with Chinese characteristics in the Information Age,and effectively improving the governance capacity of our country.