养老护理员工离职意愿的影响因素研究——基于模糊集的定性比较分析

The Influencing Factors of Turnover Intention of Elderly Care Workers:Based on Fuzzy-set Qualitative Comparative Analysis

以242名养老护理员工为样本,运用模糊集定性比较分析,探讨了养老护理员工离职意愿的复杂因果关系及其条件组合。研究结果表明:人口特征、工作要求与工作资源交互影响养老护理员工离职意愿;不同年龄段养老护理员工的高离职意愿前因条件组合完全不同;非高离职意愿有三种前因条件组合,但包含低技能水平的条件组合会限制养老护理质量的提升。研究结论为了解养老护理员工离职意愿提供了新的视角和框架,对稳定养老护理队伍和提升养老服务质量具有重要现实意义。

Based on the fuzzy-set qualitative comparative analysis of 242 samples of elderly care workers,this study explore the complex causal relationship and their conditional combinations in the turnover intention of elderly care workers.The results show that demographic characteristic,job requirements,job resources interact to influence the intention of elderly care workers to leave their jobs.For different age groups of elderly care workers,the combination of antecedents of high turnover intention is different.There are three combinations of antecedent conditions for no-high turnover intention,but the combination of conditions that include low skill levels can limit the quality of elderly services.The conclusion of this study provides a new perspective framework for understanding the turnover intention of elderly care workers,which is of great significance for stabilizing the team of elderly care workers and improving the quality of elderly services.