英国高校图书馆支持学生健康的服务调查与分析

Investigation and Analysis of Services for StudentWell-being in UK Academic Libraries

提供满足当代大学生健康学习与研究需要的服务,是英国高校图书馆支持教学与科研的创新举措。利用网络调查及馆员咨询的方法,调查了30所英国高校图书馆支持学生健康的服务现状,并对其中3所图书馆进行案例分析。英国高校图书馆提供了信息资源、物理空间与活动项目三方面的健康支持服务,服务策略包括开展合作、设立团队、关注特殊需求、强调学生参与服务、加强服务营销。我国高校图书馆应将支持学生健康的理念融入服务工作;联合校内机构及寻求校外支持;组建专业的健康支持服务小组;关注危机学生群体及高压学习阶段;重视学生健康需求与提升服务价值。

Providing services to meet contemporary university students' healthy learning and living needs is an innovative way for UK academic libraries to support teaching,study and research.With online survey and librarian consultation,this study investigates services for student well-being in 30 UK academic libraries and analyzes 3 of them with case analysis method.UK academic libraries provide information resources,physical spaces and events to support student well-being.The service strategies include advocating cooperation,setting up service team,valuing special needs,asking customers to involve in service and strengthening service marketing.Chinese university libraries can integrate idea of supporting student health into service,work with campus partners and seek supportive social agencies,form teams to deliver services for student well-being,pay attention to crisis student group and high-pressure phase,as well as value students’ health needs and improve service value.