利用一户一码 简化固网修障 提升用户感知

Simplify fixed network repair obstacle by one home and one code to improve user perception

随着宽带的不断增长,用户对运营商的快速支撑能力提出了更高的要求。文章探讨了通过"一户一码"系统建设,将用户宽带和IPTV业务二维码化,通过二维码与固网业务进行绑定,用户业务出现故障需要与装维人员联系咨询的时候,可使用微信等第三方扫码工具扫描家中的业务二维码,进行电话联系咨询、业务查询、故障诊断、一键报障,最终使得用户响应速度和服务效率得到很大提高,取得了非常显著的效果。

With the continuous growth of broadband,users put forward higher requirements for the rapid support ability of operators.This paper discusses that through the construction of"one household,one code"system,the user broadband and IPTV services can be two-dimensional coded.When the user needs to contact the installation and maintenance personnel for consultation in case of services failure,the user can use the third-party code scanning tools such as wechat to scan the services QR code at home,and conduct telephone contact consultation,business inquiry,fault diagnosis and one key report Obstacles.Finally,the user response speed and service efficiency are greatly improved.