海南自贸区国际旅游消费纠纷仲裁机制研究

On Arbitration Mechanism of Consumption Disputes in International Tourism in Hainan Free Trade Zone

海南在自贸区与国际旅游消费中心的建设中,应注重搭建一套体系完备的多元化解纠纷体系。营商环境的优化与政策支持,将使海南旅游业产生溢出效应,相关纷争的化解远非有限的司法能独自承担。国际通行的仲裁机制,因其自治、高效、便利等天然优势,与涉旅纠纷的特质、规律及化解诉求相契合。鉴于传统仲裁机制的弊端,对涉旅纠纷仲裁机制应予以再造。通过借鉴国际消费争议仲裁制度及经验,植入中国及海南自贸区特色,充分体现"把非诉讼纠纷解决机制挺在前面"的顶层设计理念,重视涉旅纠纷调解、仲裁与诉讼之间的承接融合,秉持当事人中心主义的制度设计原理,构筑体现国际化和实用性的国际旅游消费仲裁新机制。

In the construction of free trade zone and international tourism consumption center, Hainan should lay emphasis on building a set of complete and pluralistic dispute resolution system. The policy support and optimization of business environment will have spillover effect on Hainan tourism, and the related disputes can’t be resolved by the judiciary alone. The international arbitration mechanism, due to its natural advantages of autonomy, high efficiency and convenience, is in line with the characteristics, rules and demands of resolving travel disputes. In view of the disadvantages of the traditional arbitration mechanism, the arbitration mechanism of travel disputes should be rebuilt. By drawing lessons from the arbitration system and experience of international consumer disputes, we can implant the characteristics of China and Hainan Free Trade Zone, fully embody the top-level design idea of"putting the non-litigation dispute resolution mechanism ahead", attach importance to the integration of mediation, arbitration and litigation, uphold the principle of party-centered system design, and construct a new arbitration mechanism of international tourism consumption which embodies internationalization and practicability.