探索当前营商环境下业扩报装的流程优化

Explore the Process Optimization of Business Expansion Under the Current Business Environment

随着电力需求越来越大,业扩报装是连接电力公司以及电力用户最重要的媒介,目前深圳南山区的供电能力和现有服务形式、服务能力仍无法很好地满足客户的需求,经过1个多月集中走访47家之前已完成报装的用户,详细了解用户报装时遇到的困难,细致的与客户沟通,认真总结客户的需求,以客户需求为导向,改进作业流程,提升服务水平。找出管理的问题核心,并以问题为导向,促业务提升。

Picked with the demand for electricity,industry expansion reporting is connected to the power company and power users is the most important media,the power supply capability of nanshan district and the existing service forms and service ability is still not very good to meet customer demand,after more than a month concentrated visit 47 completed before reporting for users,detailed understanding of user reporting difficulties,detailed communication with the customers,carefully summarize customer demand,customer demand as the guidance,improve the operation process,improve the service level.Identify the core of management problems and drive business improvement with problem orientation.