深圳市推进医疗保障政务服务改革的实践

Practice of Promoting Service Reform of Healthcare Security in Shenzhen City

全力推进医疗保障政务服务改革,对医疗保障经办服务发展具有重要意义,尤其对新成立的医保经办机构精准发力破解人、财、物资源严重短缺难题提供强有力的手段。深圳市将医疗保障窗口受理业务分批次、按步骤整合下沉到各区、街道、社区三级行政服务大厅实现“就近办”,并通过全面优化再造业务流程、持续推进业务“全流程网办”和“自助办”,传统服务与智能化服务模式并行,大大提高业务经办效率,极大便利人民群众办事,基本实现“一站式服务”“一门式办理”的医疗保障政务服务改革工作目标。

Fully promoting the reform of healthcare security services is of great significance for the development of healthcare security agency services,especially for the newly established medical insurance agency to make accurate efforts to solve the problem of serious shortage of human,financial and material resources.Shenzhen City integrates the business of healthcare security window into the each district,street and community step by step in batches,so as to realize Handling Business Nearby.By optimizing and reengineering the business process in an all-round way,and continuously promoting the Whole Process Network and Self-service,the traditional service and intelligent service mode can be realized in parallel.The reform has greatly improved the effi ciency of business operation and basically achieved the goal of One-stop Service in healthcare security service reform.