第三方抢票平台相关法律问题辨析

Analysis of legal issues related to the third-party ticket platform

第三方抢票平台从运行以来就饱受争议,主要涉及加价购票行为的价格违法性以及虚假宣传、侵犯消费者知情权、泄露个人信息等问题。从法律层面进行理性探讨,对抢票行为的法律属性进行判定,将其界定为民事委托合同关系较为合适。从与车票服务价格相关的法律规范中探析,互联网抢票加价购服务亦不构成价格违法行为。为保障互联网抢票平台的健康发展,应当完善用户的知情权保障机制、合理加重第三方抢票平台的责任、引入第三方评估机制并制定技术安全标准,对现行的第三方抢票平台进行更好地监管和整治。

The third-party ticket rushing software has been controversial since its operation,mainly related to the price illegality of the fare-increase ticket purchase behavior and false propaganda,the violation of the consumer′s right to know,and frequent disclosure of personal information.In order to conduct a rational discussion from the legal level,the legal property of the ticket rushing behavior is judged,and it is considered appropriate to identify it as a civil contractual relationship.From the analysis of the directly related to legal norms of ticket service prices,it is concluded that the Internet rush ticket purchase service does not constitute a price violation.In order to protect the healthy development of the Internet ticket market,it is necessary to improve the user′s right to information protection mechanism,rationally increase the third-party ticket platform′s responsibilities,introduce third-party evaluation mechanisms and formulate technical security standards,and make better supervision and remediation on the current third-party ticket platform.