口腔类医疗投诉的影响因素及应对策略

Influencing Factors and Countermeasures of Oral Medical Complaints

通过对近4年重庆市口腔医院门诊发生的326例医疗投诉进行分析,根据投诉原因进行分类整理,提出通过改善服务态度,提高医疗服务质量,加强自身业务水平。通过本研究可以在一定程度上找到口腔医疗投诉产生的原因并根据这些原因实行相应的应对策略,助力医患关系的和谐发展。

Based on the analysis of 326 cases of medical complaints in the outpatient department of Chongqing stomatological hospital in recent 4 years,the paper classifies and sorts out the complaints according to the reasons,and suggests to improve service attitude and the quality of medical service,and strengthen the professional level.Through this study,the causes of oral medical complaints can be found and the corresponding coping strategies be implemented according to these reasons,which will contribute to the harmonious development of doctor-patient relationship.