建立患者家属志愿者队伍的可行性及策略研究

Research on the Feasibility and Strategy of Establishing the Volunteer Team among Family Members of Patients

通过对某市儿童医院的患者家属进行深度访谈和问卷调查,探讨了组建患者家属志愿者队伍的必要性、可行性及策略。研究结果显示,患者家属有较强的提供志愿服务的主观意愿、有一定的空闲时间、具备志愿服务的基本能力和素质、愿意提供的志愿服务涵盖了常见的需求,这为建立志愿者队伍提供了有利条件。但患者家属在院时间短、流动性强,需要由相对固定的人员进行组织、管理和协调。医疗机构应当发挥专职社工的主导作用,形成“医务社工+志愿者”的共建共治模式,健全落实志愿者的保护机制,并根据志愿者的需求实施多样化的激励措施。

Through conducting in-depth interviews and questionnaires on the family members of patients at a children's hospital,the necessity,feasibility and strategy of establishing a volunteer team among family members of patients were discussed.The results showed that family members of patients had strong subjective desire to provide volunteer service,had certain free time,had basic ability and quality to provide volunteer service,and service items they were willing to offer covered the main needs,which provided favorable conditions for the establishment of volunteer team.However,family members of patients had a short time in the hospital,had strong mobility and required to be organized,managed and coordinated by relatively fixed staffs.Medical institutions should give full play to the leading role of full-time social workers,form a co-construction and co-governance model between medical social workers and volunteers,improve the protection mechanism of volunteers,and implement diversified incentive measures according to the needs of volunteers.