从服务型政府到人民满意的服务型政府——服务型政府20年发展研究述评

From A Service-oriented Government to A Service-oriented Government that the People Are Satisfied with——A Review of 20 Years of Development of Service-oriented Government

从服务型政府到人民满意的服务型政府,服务型政府已成为当今中国社会主流的政治话语、学术话语和公众话语。其建设与发展不仅涉及政府职能的转变,还涉及政府结构的优化;不仅要求政府廉洁高效,更重要的是要人民满意。经过政府和学界近20年的倡导和推进,学者们对服务型政府的内涵、理论基础、建设背景、发展路径的研究越来越丰富,也越来越成熟。但是,服务型政府作为与时俱进的政府,必将随着时代的发展而不断建构和完善。因此,在未来的研究中,一方面要进一步规整和完善理论研究,加强规范研究与实证研究相结合;另一方面还需要紧紧抓住当前时代发展特点,探讨以大数据为代表的新一代信息技术与服务型政府建设的结合,以进一步推动政府治理模式的根本变革。

From a service-oriented government to a service-oriented government that the people are satisfied with,after nearly 20 years of advocacy and promotion by the government and the academic community,the service-oriented government has become the mainstream political discourse,academic discourse and public discourse in today’s Chinese society.Its construction and development not only involves the transformation of government functions,but also the optimization of the government structure;it not only requires the government to be clean and efficient,but more importantly,the people are satisfied.With the continuous deepening of government reform,scholars have become more and more mature about the connotation,theoretical basis,construction background and development path of service-oriented government.However,the service-oriented government,as a government that keeps pace with the times,will continue to be constructed and improved with the development of the times.Therefore,in the future research,on the one hand,it is necessary to further standardize and improve theoretical research,strengthen the combination of normative research and empirical research;on the other hand,it is necessary to firmly grasp the development characteristics of the current era,explore the combination of a new generation of information technology represented by big data and service-oriented government construction,further promote fundamental changes in the government governance model.